Answers to Commonly Asked Questions

Have a question about my products? Take a look at the FAQs section below to see if I might have already answered it. If you still need something answered, just get in touch and I’ll help as much as I can.

Do you have phones other than iPhone and Samsung?

I am always on the lookout to expand the phone types available for my phone cases, unfortunately often things don't go as smoothly. You can follow my Instagram @byferin.shop to keep up to date with any announcements regarding phone types I may have!

Where do you ship from? And do you ship worldwide?

I ship from U.S.A and yes, worldwide shipping is available.

Can I suggest characters for you to make?

Yes of course! Feel free to submit your recommendation on the section provided, although it is not a guarantee that I will create something from the character you suggested. I appreciate your suggestions!

Do you take custom orders?

As of now I do not accept custom orders, but feel free to send suggestions to me on the page provided.

How long does it take for my order to be shipped?

It takes 2-7 days to manufacture your order, and a few more days afterwards for shipping. Expect to receive your order in 1-2 weeks after checking out.

I accidentally picked the wrong colour/phone type, or I changed my phone during shipping period. Can I return it and get a new one?

Unfortunately no, I do not accept returns since your orders are made to order. Please kindly re-check your options before payment.